{"id":713,"date":"2016-10-05T13:13:55","date_gmt":"2016-10-05T11:13:55","guid":{"rendered":"http:\/\/mkpoint.ro\/returnarea-produselor"},"modified":"2017-11-21T11:42:59","modified_gmt":"2017-11-21T09:42:59","slug":"returns-and-replacements","status":"publish","type":"page","link":"https:\/\/mkpoint.ro\/en\/returns-and-replacements","title":{"rendered":"Returns and Replacements"},"content":{"rendered":"<p>We apologize, but for now this page is exclusively in Romanian.<\/p>\n<p>Consumatorul poate solicita returnarea produselor in urmatoarele situatii:<\/p>\n<ul>\n<li>Produs ce nu este conform cu specificatiile de pe site. Daca produsul comandat se dovedeste a nu fi conform cu specificatiile din oferta noastra, Consumatorul poate solicita returnarea acestuia pentru inlocuire sau rambursarea integrala a contravalorii. Daca se agreeaza inlocuirea cu un produs de o valoare mai mare, va plati diferenta, respectiv daca valoarea este mai mica, veti primi o rambursare partiala pana la valoarea produsului inlocuitor. Costurile de retur si de transport pentru produsul inlocuitor, daca este cazul, nu sunt suportate de Make a Point.<\/li>\n<li>Produse ce au fost livrate gresit. Livrarea altor produse decat cele solicitate trebuie semnalata imediat, iar Consumatorul va refuza receptia. Consumatorul poate solicita returnarea acestuia pentru inlocuire, iar daca produsul nu mai este pe stoc, poate opta pentru inlocuire sau rambursarea integrala a contravalorii. Daca se agreeaza inlocuirea cu un produs de o valoare mai mare, va plati diferenta, respectiv daca valoarea este mai mica, veti primi o rambursare partiala pana la valoarea produsului inlocuitor. Costurile de retur si de transport pentru produsul inlocuitor, daca este cazul, sunt suportate de Make a Point.<\/li>\n<li><strong>Renuntarea la cumparare<\/strong><\/li>\n<\/ul>\n<p>Consumatorul are dreptul sa notifice in scris comerciantului ca renunta la cumparare, fara penalitati si fara invocarea unui motiv,in termen de 14 zile de la primirea produsului conform OUG34\/2014 republicata.<\/p>\n<p>Pentru analizarea solicitarii de retur\/inlocuire, clientul va completa Formularul de retur si il va expedia catre adresa de e-mail office@mkpoint.ro , urmand a primi un raspuns din partea conducerii Make a Point in maxim 2 zile lucratoare.<\/p>\n<p>In cazul solicitarii unui alt produs se va achita diferenta de pret, daca produsul este mai scump. In situatia in care clientul opteaza pentru un produs mai ieftin, clientul va primi diferenta, conform modalitatilor de returnare mentionate in OUG34\/2014 republicata. Make a Point va trimite produsul solicitat la schimb numai dupa ce Clientul a returnat produsul cumparat initial, daca acesta indeplineste conditiile de returnare conform OUG34\/2014. Rambursarea contravalorii produsului ori, dupa caz, inlocuirea acestuia, se va face in cel mult 14 de zile, conform OUG34\/2014. Returnarea banilor ori, dupa caz, inlocuirea produselor, nu se poate efectua in urmatoarele cazuri:<\/p>\n<ul>\n<li>In cazul in care produsele au un sigiliu specific categoriei (de ex unde sigiliul este aplicat de producator direct pe produs), daca acesta a fost desfacut. Desigilarea acestuia duce automat la pierderea garantiei, conform conditiilor mentionate de producator in certificatul de garantie, cat si la imposibilitatea de a fi returnat conform OUG34\/2014..<\/li>\n<li>Starea produselor achizitionate trebuie sa fie la fel in momentul receptiei:\n<ul>\n<li>o ambalajul original al produsului<\/li>\n<li>o accesoriile complete<\/li>\n<li>o documentele aferente achizitiei (instructiuni de utilizare, certificat de garantie, documente fiscale)<\/li>\n<\/ul>\n<\/li>\n<li>In cazul produselor confectionate dupa specificatiile clientului sau personalizate in mod clar;<\/li>\n<\/ul>\n<p>Aceste dispozitii se aplica conform OUG34\/2014, in cazul achizitionarii de produse din acest site folosind tehnicile de comunicare la distanta.<\/p>\n<p><strong>Nota: In orice situatie de returnare a produselor, acestea trebuie sa fie in aceeasi stare, in ambalajul si cutia originala, cu etichetele intacte si impreuna cu toate documentele care l-au insotit (factura, certificate de garantie etc.). <\/strong><\/p>\n<p>Nu se pot returna produsele comandate online care sunt ridicate direct din depozit\/ magazin sau livrate de catre reprezentanti Make a Point, intrucat acest tip de achizitie, prin natura sa (legatura directa dintre vanzator si cumparator in momentul achizitiei) nu intra sub incidenta O.U.G. 34\/2014 republicata, unde contract la distanta = orice contract \u00eencheiat \u00eentre profesionist \u015fi consumator \u00een cadrul unui sistem de v\u00e2nz\u0103ri sau de prestare de servicii la distan\u0163\u0103 organizat, f\u0103r\u0103 prezen\u0163a fizic\u0103 simultan\u0103 a profesionistului \u015fi a consumatorului, cu utilizarea exclusiv\u0103 a unuia sau a mai multor mijloace de comunicare la distan\u0163\u0103, p\u00e2n\u0103 la \u015fi inclusiv \u00een momentul \u00een care este \u00eencheiat contractul.<\/p>\n<p>SC MAKE A POINT S.R.L.<\/p>\n<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f597-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/713#wpcf7-f597-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"597\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.4.1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f597-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<div id=\"contactform\" class=\"grid-parent grid-100 tablet-grid-100 mobile-grid-100\">\n<div class=\"grid-100 tablet-grid-100 mobile-grid-100\">\n<h2>Informatii despre comanda<\/h2>\n<\/div>\n<div class=\"grid-50 tablet-grid-50 mobile-grid-100\">\n\t\t<span class=\"wpcf7-form-control-wrap full-name\"><input type=\"text\" name=\"full-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nume\" \/><\/span><span class=\"wpcf7-form-control-wrap email\"><input type=\"email\" name=\"email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail\" \/><\/span>\n\t<\/div>\n<div class=\"grid-50 tablet-grid-50 mobile-grid-100 tac\">\n\t\t<span class=\"wpcf7-form-control-wrap phone\"><input type=\"tel\" name=\"phone\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Telefon\" \/><\/span><span class=\"wpcf7-form-control-wrap date\"><input type=\"date\" name=\"date\" value=\"\" class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Data comenzii\" \/><\/span>\n\t<\/div>\n<div class=\"grid-100 tablet-grid-100 mobile-grid-100\">\n<h2>Informatii despre produs & motivul returnarii<\/h2>\n<\/div>\n<div class=\"grid-33 tablet-grid-33 mobile-grid-100\">\n\t\t<span class=\"wpcf7-form-control-wrap product\"><input type=\"text\" name=\"product\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nume produs\" \/><\/span>\n\t<\/div>\n<div class=\"grid-33 tablet-grid-33 mobile-grid-100\">\n\t\t<span class=\"wpcf7-form-control-wrap code\"><input type=\"text\" name=\"code\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Cod produs\" \/><\/span>\n\t<\/div>\n<div class=\"grid-33 tablet-grid-33 mobile-grid-100\">\n\t\t<span class=\"wpcf7-form-control-wrap quantity\"><input type=\"text\" name=\"quantity\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Cantitate\" \/><\/span>\n\t<\/div>\n<div class=\"grid-50 tablet-grid-50 mobile-grid-100 tac\">\n\t\t<span class=\"wpcf7-form-control-wrap message\"><textarea name=\"message\" cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Defecte sau alte detalii. Va rugam sa descrieti motivul returnarii produsului\/produselor.\"><\/textarea><\/span>\n\t<\/div>\n<div class=\"grid-50 tablet-grid-50 mobile-grid-100\">\n\t\tMotivul returnarii<br \/>\n\t\t<span class=\"wpcf7-form-control-wrap reason\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\" id=\"reason\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"reason\" value=\"Alt produs decat cel comandat\" \/><span class=\"wpcf7-list-item-label\">Alt produs decat cel comandat<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"reason\" value=\"Produs defect\" \/><span class=\"wpcf7-list-item-label\">Produs defect<\/span><\/span><span class=\"wpcf7-list-item\"><input type=\"checkbox\" name=\"reason\" value=\"Produs deteriorat la livrare\" \/><span class=\"wpcf7-list-item-label\">Produs deteriorat la livrare<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"reason\" value=\"Altul\" \/><span class=\"wpcf7-list-item-label\">Altul<\/span><\/span><\/span><\/span>\n\t<\/div>\n<div class=\"grid-100 tablet-grid-100 mobile-grid-100 tac\">\n\t\t<input type=\"submit\" value=\"Trimite\" class=\"wpcf7-form-control wpcf7-submit\" \/>\n\t<\/div>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>\n","protected":false},"excerpt":{"rendered":"<p>We apologize, but for now this page is exclusively in Romanian. Consumatorul poate solicita returnarea produselor in urmatoarele situatii: Produs ce nu este conform cu specificatiile de pe site. Daca produsul comandat se dovedeste a nu fi conform cu specificatiile din oferta noastra, Consumatorul poate solicita returnarea acestuia pentru inlocuire sau rambursarea integrala a contravalorii. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":605,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-blank.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v16.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mkpoint.ro\/en\/returns-and-replacements\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Replacements | Make a Point\" \/>\n<meta property=\"og:description\" content=\"We apologize, but for now this page is exclusively in Romanian. Consumatorul poate solicita returnarea produselor in urmatoarele situatii: Produs ce nu este conform cu specificatiile de pe site. Daca produsul comandat se dovedeste a nu fi conform cu specificatiile din oferta noastra, Consumatorul poate solicita returnarea acestuia pentru inlocuire sau rambursarea integrala a contravalorii. 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